At I Want That Bag we value our customers, and we want your shopping experience to be an enjoyable one. If you are not entirely happy with your purchase we offer a 60 day return/exchange policy on all items purchase either in store or on line.
Return Exchange Policy
- Items can be returned within 60 days of purchase if they have not been used and are in their original undamaged packaging including tags, (clothing) and instruction manuals.
- On line buyers must make contact via email (contact us page) or via phone (07 4152 3469) to obtain a return authority before returning an item for refund or exchange
- On line buyers are responsible for return/exchange postage costs back to the store. We will be responsible for the return costs to you.
- Return/Exchange items must have with them the following information
-
- Buyers Name
- Contact Details
- Receipt of purchase showing purchase date
- Copy of Return Authority
- Reason for Return
- Must state if it is an exchange or return
- Once an item has been received by us, the return process will begin.
- All refunds will be processed as a reversal of transaction, meaning if you paid via paypal, the refund will be returned by the same method etc.
- Items returned for exchange shall be processed as a new transaction and provided with a new receipt.